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100% authenticShips from U.S. inventory · 1–2 business days to processFree standard U.S. shipping — no minimumReal support from a real person
BeautyVaultz

Policy

Shipping

Free standard shipping on every U.S. order, with no minimum purchase. Last updated 15 September 2026.

What it costs

Standard shipping is free on all U.S. orders. There is no minimum spend and no threshold to reach — the price you see is the price you pay, plus sales tax where we are registered to collect it.

Standard shipping is the only method offered at checkout today. If we add an expedited option, it will appear at checkout with its price shown before you pay.

How long it takes

Those delivery windows are estimates from the carrier, not guarantees, and can be affected by weather, carrier delays and peak periods. We will not promise a delivery date we do not control.

Tracking

You get an order confirmation by email as soon as your payment goes through, and a second email with tracking once your parcel is on its way.

Where we ship

United States only at present. Everything is held in U.S. inventory and ships domestically — there is no overseas leg and no customs step. If we open international shipping later, duties, taxes and customs fees set by the destination country would be the customer’s responsibility, and we would say so clearly at checkout.

Shipping addresses

Please check your address before paying. We are not able to cover delays or reshipping costs caused by an address entered incorrectly at checkout. If you spot a mistake, email support@beautyvaultz.com straight away with your order number — if the parcel has not left us yet, we can usually fix it.

Lost or stolen parcels

Once a carrier marks a parcel as delivered, we cannot guarantee a replacement. Tell us anyway: we will help you open a claim with the carrier and do what we reasonably can.

If something goes wrong

If your order arrives damaged, incomplete or incorrect, contact support@beautyvaultz.com within 48 hours with your order number and clear photos of the item and its packaging. That is a support issue rather than a return, and it is handled separately from a change-of-mind return — see our return and refund policy.