Help

Frequently asked questions

Shipping, returns, authenticity and how to reach a person.

Shipping

What does shipping cost? Nothing. Standard shipping is free on every U.S. order with no minimum.

How fast is it? Orders are processed in 1–2 business days, then standard delivery is estimated at 3–7 business days. Those are carrier estimates, not guarantees.

Do you ship outside the U.S.? Not at the moment.

Products

Are these authentic? Yes. Everything is held in our own U.S. inventory and ships sealed. The authenticity page sets out what we can and cannot document.

Why is the range so small? Deliberate. We would rather stock a few things we can explain properly than a wall of products nobody can choose between.

Can you tell me what to buy? The concern pages are written for exactly that. If you are still unsure, email us — we would rather you bought the right thing once.

Orders

Something arrived damaged. Email support with your order number and photos of the item and packaging. That is handled separately from a return.

Can I return an opened product? Not for change of mind — opened skincare cannot be resold. If there is a problem with the product itself, that is a support issue and we will look at it.

Can I change or cancel an order? Email us as quickly as you can. Once an order is packed we may not be able to stop it.

Reaching us

Email support@beautyvaultz.com. A real person reads it.

Pending confirmationPublished support hours and a response-time commitment have not been set. We are not going to advertise a number we cannot consistently hit.