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100% authenticShips from U.S. inventory · 1–2 business days to processFree standard U.S. shipping — no minimumReal support from a real person
BeautyVaultz

Support

Tell us what went wrong.

We inspect and pack every order ourselves. When something still goes wrong, a real person reads this.

Please attach clear photos of the item and its outer packaging to the email. Photos of the box as well as the bottle tell us whether the damage happened in transit.

Open this in your email app

This opens a pre-filled message in your own email app so you can attach photos and send it yourself. We have deliberately not built a send button that does nothing — until the form is wired to our support system, this is the route that genuinely reaches us. You can always email support@beautyvaultz.com directly instead.

Damaged, defective, wrong or missing

Send your order number and clear photos of both the item and its outer packaging. The box tells us as much as the bottle does — it is usually how we can see whether something was crushed in transit.

We will review what happened and tell you the next step. We are not going to promise an automatic refund or replacement before we have seen the problem, but we will look at it properly and quickly.

Change of mind

That is a return rather than a support issue, and it runs on different rules — 30 days, unopened, original packaging. The returns page has the detail.

Questions before you buy

Genuinely welcome. If you are trying to work out whether something suits your skin, ask — we would rather you bought the right thing once than the wrong thing twice.

Reaching us directly

support@beautyvaultz.com

Pending confirmationPublished support hours and a response-time commitment have not been set, so we are not advertising one. You will hear back from a person, not an autoresponder.