Refund policy
At BeautyVaultz, customer satisfaction is our priority. We carefully inspect every order before it is shipped to ensure you receive authentic, high-quality products.
Returns
We accept returns within 48 of delivery arrival for eligible items.
To qualify for a return, items must be:
- Unopened and unused
- In their original packaging
- In the same condition as received
- Accompanied by proof of purchase
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used skincare products
- Opened makeup or cosmetics
- Opened fragrances or perfumes
- Gift cards
- Final sale or clearance items
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery.
Email us at support@beautyvaultz.com with:
- Your order number
- Photos of the item
- Photos of the shipping box if damaged
We'll work quickly to provide a replacement or refund where appropriate.
Refunds
Once your return is received and inspected, you'll receive an email regarding your refund status.
Approved refunds will be issued to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless the error was ours.
Exchanges
BeautyVaultz does not offer exchanges.
We encourage customers to carefully review their order before completing their purchase, including the selected products, sizes, and quantities.