FAQ

Frequently Asked Questions

Are your products 100% authentic?

Yes, absolutely. Every product sold at BeautyVaultz is sourced directly from Korean brands and authorized distributors. We do not carry gray market, counterfeit, or expired products. Your trust is everything to us.

Where do your products ship from?

We ship from U.S.-based inventory, so you won't experience long international wait times. Most orders are processed within 1-2 business days.

Do you offer free shipping?

Yes! We offer free U.S. shipping on all orders over $50. Standard shipping rates apply to orders under $50.

What is your return policy?

We accept returns within 30 days of delivery for unused, unopened products in their original packaging. If you received a damaged or incorrect item, please contact us at hello@beautyvaultz.com and we'll make it right immediately.

How do I build a K-beauty skincare routine?

A basic K-beauty routine typically follows these steps: Oil Cleanser → Water-Based Cleanser → Toner → Essence or Serum → Moisturizer → SPF (morning). You don't need every step right away — start with a cleanser, moisturizer, and SPF, then layer in treatments as needed.

Are Korean skincare products safe for sensitive skin?

Many K-beauty products are formulated with gentle, skin-barrier-friendly ingredients like centella asiatica, niacinamide, and hyaluronic acid, making them well-suited for sensitive skin. Always patch test a new product before full application.

Do your products have expiration dates?

Yes. All products we carry are fresh stock with valid expiration dates. Korean products typically display the manufacturing date (MFG) and period after opening (PAO) on the packaging.